What to know what you’re getting yourself into before you contact us for a project? Here is an outline of our process:
Before the Project:
When you call or email us, we put you on our estimator’s schedule for them to come out and meet with you. They will talk to you about what you want done, where you want it done, and anything else we/you need to know. They will take pictures for reference while they’re on site.
Once our estimator gets back to the office, they will write a list of everything we will need for the project, from permits to materials to getting rid of any construction debris. Depending on the size of your project(s), this can become quite a long list.
Our estimator will pass that list along to the office to get pricing for everything. Meanwhile, our estimator writes a detailed bid of exactly what we will do for your project. They pass this along to the office, where it gets typed it up and priced, and then we send the estimate off to you. Our estimates are usually sent off with a few pieces of literature attached – an explanation of Construction Liens, a Buyer’s Right to Cancel form so you can cancel your project with us within 3 days of signing, and a list of previous customers of ours who we’d love for you to call for a reference. If your home is lead positive,* we will also send you a Lead-Safe brochure from the EPA to give you more information about doing renovations in a lead-positive environment.
At this time, it is up to you to read through your estimate and the attached literature and decide if you want to sign on the dotted line. No hard feelings if you don’t sign. We keep all of our bids in case you change your mind in a few weeks, months, or even years, so we can reference them.
Once you decide to sign on the dotted line, we ask that you put down a deposit so we can put you on our schedule. Our schedule changes often and can fill up fast, so putting down a deposit will secure your place with us. After we receive your deposit, our administrator and project manager work together to put your project on the schedule and assign it to specific crew members. When they’ve penciled you in, you’ll get a call or an email letting you know the date we are scheduled to start your project, and you can let us know if there are going to be any conflicts for you.
The office will order the materials we need for your project and schedule them to be picked up by our project manager or dropped off at the job site the day before we start. Our project manager makes sure we have any and all permits we may need for your project. And then the project begins!
Our crew will show up at the job site on the project start date promptly at the scheduled arrival time. They’ll put down protective material in any areas of the interior or exterior that may be affected by their work, and then they’ll get started. There is usually some amount of demo involved, whether that’s taking off old siding to ripping out a bathtub we’re replacing. The length of the work really depends on the size of the project. We’ve done everything from half a day to a month or more long.
Our project manager and crew will make sure you stay in the loop with how the project is coming along. We’ll also let you know if there are any bumps in the road, like materials not being readily available, any rot we might find, etc.
Depending on the size of the job, you will also get anywhere from 1 to 3 progress payment invoices from our office during your project.
When the work is done, we schedule any inspections that are needed, and our project manager will walk the project to make sure the crew has done everything to your and our satisfaction. We remove and dispose of all construction debris, and do what we call a “White Glove” to make sure the project area(s) is clean and safe and ready for you.
After the Project:
Once the project is completed, you’ll receive a final payment invoice. We have our project manager or one of our crew leads walk the project site with you and answer any questions you may have. We’ll snap a few pictures of the completed project (if you approve) for our online portfolio. And then we get out of your hair and let you enjoy the finished product.
Items of Note:
*It is important to note that if your house was built prior to 1978, we are required to do a lead test. The lead test fee is $65, which you can pay before your appointment with our estimator or you can pay when he gets there. The lead test fee can be credited towards any work you have done with us.